Frequently Asked Questions

1ten FAQ — All Your Questions Answered in One Place

From login and betting to payments and responsible gaming — find clear, straightforward answers to all your 1ten questions here.

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Forgetting your password is nothing to worry about. The whole process takes just three steps:
  1. Go to the Login Page And click the "Forgot Password?" link.
  2. Registered email address 1ten will send a password reset link to that email address — it typically arrives within 2–5 minutes.
  3. Click the link in the email and New Password Set it. The link remains valid for 24 hours from the time it's sent.
If you don't receive the email, check your spam or junk folder first. If it's still not there, Login PageTry again, or let us know via live chat. Your new password must be at least 8 characters long — ideally including an uppercase letter, a number, and a special character.

Yes, 1ten is fully available in Bengali. There are two ways to change the interface language:
  1. Without logging in: Look for the language selection icon or dropdown at the top of the page or in the footer, then select "Bangla (Bangladesh)" from there.
  2. After logging in: Go to the "Language / ভাষা" option in your profile settings, select Bengali, and save. From then on, the site will open in Bengali automatically.
When browsing on mobile, your browser's default language may also have an effect. If your Android or iOS device language is set to Bengali, 1ten will automatically load in Bengali. If you run into any issues, reach out via live chat — we're happy to help in Bengali.

Cricket betting is the most popular option at 1ten. If it's your first time, just follow these steps:
  1. Log in and from the menu go to "Sports" Or "Cricket" Go to the category.
  2. Browse upcoming and live matches — you'll find the Bangladesh Premier League (BPL), India's IPL, and international series all in one place.
  3. Click on a match you're interested in. You'll see a range of betting markets: Match Winner, Toss Winner, First Innings Runs, Top Batsman And more.
  4. Select the market you want to bet on. Clicking the odds will add the selection to your bet slip.
  5. Enter your stake — minimum ৳50 to get started. Your potential winnings will be calculated automatically.
  6. "Place Bet" Click the button to confirm.
Odds change quickly during live matches, so always double-check before placing your bet. For more details, visit the On the Sports Events page Go.

Absolutely. Beyond cricket, 1ten lets you bet on over 30 different sports. Some of the most popular include:
  • Football: Coverage includes the Premier League, La Liga, Bundesliga, UEFA Champions League, and the Bangladesh Football League, along with virtually every major tournament worldwide. Market options: match result, goalscorer, corners, handicap.
  • Tennis: From Wimbledon to the US Open — Grand Slam events plus ATP & WTA Tour matches.
  • Kabaddi, Hockey & Volleyball: You can also bet on popular South Asian tournaments.
  • E-Sports: Betting markets are also available for major tournaments in CS:GO, Dota 2, and League of Legends.
To view updates for all events Sports Event Page Check back regularly.

Yes, 1ten has a dedicated mobile app. It's available on the Google Play Store and directly from 1ten's Platform Page available for download.

Steps to install on an Android device:
  1. In your phone's settings, enable "Unknown Sources" or "Install Unknown Apps" (required for APK files).
  2. On the platform page and tap the APK download link.
  3. Once the download is complete, open the file and tap the "Install" button.
  4. Once installed, log in with your existing username and password.
For iOS (iPhone/iPad) users: Open 1ten.best in Safari and tap "Share → Add to Home Screen" to get an app-like shortcut. All features work fully through the browser as well.

Yes, 1ten offers several responsible gaming tools — all completely free and effective immediately. To use them, log in and go to "Account Settings → Responsible Gaming":
  • Deposit Limit: Set daily / weekly / monthly deposit limits. Lowering your limit takes effect immediately; increasing it requires a 7-day waiting period.
  • Loss Limit: Set a maximum loss amount for a given period. Once the limit is reached, betting is automatically paused.
  • Session Time Limit: Set a maximum session length for your play. Once the time is up, you'll be logged out automatically.
  • Cooling-Off: Take a temporary break for anywhere between 24 hours and 30 days.
  • Self-Exclusion: Permanently exclude yourself for anywhere from 6 months up to 5 years.
To learn more Responsible Play Page Go.

Odds are the core language of betting — they tell you how likely an outcome is and how much you stand to win. On 1ten, the main format used is In Decimal format Odds are displayed in a format that's the easiest to understand:

Calculation formula: Your stake × odds = total return (including stake)

Example:
  • Odds 2.50, if you place a ৳100 bet → a win returns ৳250 (your ৳100 stake + ৳150 profit).
  • Odds 1.30 This means the team is more likely to win — a ৳100 bet only returns ৳130 if it wins.
  • Odds 5.00 means the underdog — a ৳100 bet returns ৳500 if it wins.
Generally, the higher the odds, the lower the chance of winning — but the bigger the reward. Before placing a bet, the potential payout is automatically shown on the bet slip, so no manual calculations needed.

Can't find what you're looking for?

Our Bengali-speaking support team is available 24/7 via live chat, with most issues resolved within 5 minutes.

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About This Page

How the 1ten FAQ can help you

Using an online gaming platform naturally raises a lot of questions — about your account, payments, betting, or security. This 1ten FAQ Page was built to give clear, detailed answers to exactly those questions. Every answer is grounded in real experience — written in plain language, no runaround.

This page covers seven different topics — from password recovery and understanding odds, to downloading the mobile app and using responsible gaming tools. You should find answers to any basic questions about 1ten right here.

Still have questions? Reach us directly via live chat. support@1ten.bestEmailing us also works — you'll typically get a detailed response within 24 hours. Our entire support team operates in Bengali, so there's no language barrier.

A tip for new users: Before registering Yes Terms & Conditions And Responsible Gaming Policy Take a moment to read through it. It helps avoid any misunderstandings down the line and makes for a much smoother experience.

Type a keyword in the search box above or click a category button to quickly find the question you need.

Why Choose 1ten

How 1ten stands out in support & service

Behind every question you ask, there's a skilled support team ready to help.

Full Support in Bengali

From FAQ to Live Chat, all 1ten support is available in Bangla. No language barrier will ever stand between you and a solution.

Fast Resolution

Live chat typically responds within 5 minutes on average. Email issues are usually resolved within 24 hours.

Safe & Licensed

1ten operates under the approval of an international regulatory authority. Every transaction is secured with SSL encryption.

Detailed Guides & Information

You won't just get answers — you'll get step-by-step explanations for each topic, so you can easily sort things out on your own.

Regularly Updated FAQ

The FAQ is updated whenever new features or policy changes are introduced, so you'll always find the latest information right here.

Millions of users across Bangladesh

Over 500,000 active members use 1ten every day. That level of trust speaks for itself.

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Got your answers? Now it's time to play.

Register, claim your welcome bonus, and enjoy live betting & casino on 1ten.

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